PRIVACY & SECURITY

15Privacy and Security Statement 

Contractors’ Warehouse values and respects the privacy of its customers and visitors. 

While operating our business and interacting with you, we collect, use, and disclose personal information. We do so to process and fulfill your orders, to improve our in-store and digital offerings, to create consistent in-store and digital experiences for you, to protect the rights and information of our customers and our company, and for the other purposes disclosed in this Privacy and Security Statement.

This Privacy and Security Statement provides you with information about how we collect, use, and disclose personal information, and describes choices and rights available regarding your personal information. If you have any questions, please contact us via the channels listed below.

Collection of Information

The information below describes the categories of personal information we collect, the sources we collect the information from, our purposes for collecting the information and the types of recipients that may receive the information from us. And you can find more details in the “What Do We Collect?” “How Do We Collect Information?,” and “Information Disclosure” sections that follow.

 Identifiers, such as name, email address, phone number, physical address, online identifier, device identifier, IP address, and other similar identifiers

 Where do we collect it from?

• Directly from you or the devices you use to access digital services, such as websites and applications.
• Companies that provide services on our behalf (e.g., data storage providers).
• Security and fraud prevention services that help us confirm that transactions are valid and otherwise help us protect our assets and you.
• Marketing companies, including subscription providers and mailing vendors, that help us learn about our customers and the devices they use to access digital content.
• Companies that supplement our customer records with additional information.
• Shipping providers that update address information.
• Payment and transaction processors.
• Communications and mailing vendors.
• Other customers that may provide us with your information to recommend a product or service or, ship products to you, or list you as a recipient of products or services.

 Why do we collect it?

• Fulfilling orders and processing returns.
• Customer care.
• Administering contests and promotions.
• Registering you for a website or program.
• Communicating with you.
• Improving our products and services, including improving digital content.
• Learning about customer trends and interests.
• Delivering marketing communications and advertising.
• Identifying the devices you use to access digital content.
• Fraud prevention, security, and asset protection.

Who do we disclose it to?

• Service providers that process information on our behalf, such as shipping vendors, providers of digital analytics services, and fraud prevention services.
• Manufacturers of products.
• Joint marketing partners.
• Financial services companies, such as for processing payments.
• Any successor to all or part of our business.
• Advisors and consultants.
• Advertising and marketing partners.
• Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
• Our Affiliates and subsidiaries.

Internet activity, such as browsing history, search history, information about your interaction with our websites, applications, electronic communications, or advertisements, and may include session replay software to record and playback your activities while browsing our website

Where do we collect it from?

• Directly from you or the devices you use to access digital services, such as websites and applications.
• Marketing companies, including subscription providers and analytics providers, that help us learn about our customers and the devices they use to access digital content.
• Companies that supplement our customer records with additional information.

Why do we collect it?

• Fulfilling orders and processing returns.
• Customer care.
• Communicating with you.
• Administering contests and promotions.
• Improving our products and services, including digital content.
• Learning about customer trends and interests.
• Delivering marketing communications and advertising.
• Identifying the devices you use to access digital content.
• Fraud prevention, security, and asset protection.

Who do we disclose it to?

• Service providers that process information on our behalf, such as providers of digital analytics services and fraud prevention services.
• Joint marketing partners.
• Advertising and marketing partners.
• Any successor to all or part of our business.
• Advisors and consultants.
• Our Affiliates and subsidiaries.
• Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.

Commercial Information, such as products or services purchased, purchasing history, products or services you like, reviews you submit, or where you shop

Where do we collect it from?

• Directly from you or the devices you use to access digital services, such as websites and applications.
• Security and fraud prevention services that help us confirm that transactions are valid and otherwise help us protect our assets and you.
• Marketing companies, including subscription and mailing vendors, that help us learn about our customers and the devices they use to access digital content.
• Companies that supplement our customer records with additional information.
• Advertising companies and content publishers that present you with our ads, including online advertisers.

Why do we collect it?

• Fulfilling orders and processing returns.
• Customer care.
• Administering contests and promotions.
• Registering you for a website or program.
• Communicating with you.
• Improving our products and services, including improving digital content.
• Learning about customer trends and interests.
• Delivering marketing communications and advertising.
• Identifying the devices you use to access digital content.
• Fraud prevention, security, and asset protection.

Who do we disclose it to?

• Service providers that process information on our behalf, such as shipping vendors, installers, providers of digital analytics services, and fraud prevention services.
• Manufacturers of products.
• Financial services companies, such as for processing payments.
• Joint marketing partners.
• Any successor to all or part of our business.
• Advisors and consultants.
• Advertising and marketing partners.
• Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
• Our Affiliates and subsidiaries.

Payment Information, such as credit or debit card, check, PayPal account, or gift card

Where do we collect it from?

• Directly from you.
• Companies that process our payments.
• Companies that provide services on our behalf.

Why do we collect it?

• Fulfilling orders and processing returns.
• Customer care.
• Fraud prevention, security, and asset protection.

Who do we disclose it to?

• Service providers that process information on our behalf, such as data storage providers.
• Financial services companies, such as for processing payments.
• Any successor to all or part of our business.
• Advisors and consultants.
• Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
• Our Affiliates and subsidiaries.

Demographic Information, such as age and gender

Where do we collect it from?

• Directly from you.
• Companies that provide services on our behalf.
• Marketing companies that help us learn about our customers and the devices they use to access digital content.
• Companies that supplement our customer records with additional information.
• Advertising companies and content publishers that present you with our ads.
• Other customers that may provide us with your information to recommend a product or service or, ship products to you, or list you as a recipient of products or services.

Why do we collect it?

• Improving our products and services, including digital content.
• Communicating with you.
• Customer care.
• Administering contests and promotions.
• Learning about customer trends and interests.
• Delivering marketing communications and advertising.
• Fraud prevention, security, and asset protection.

Who do we disclose it to?

• Service providers that process information on our behalf, such as shipping vendors, providers of digital analytics services, and fraud prevention services.
• Joint marketing partners.
• Advisors and consultants.
• Advertising and marketing partners.
• Any successor to all or part of our business.
• Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
• Our Affiliates and subsidiaries.

Location Information, such as location based on IP address or other network activity (Please see the Our Tracking Tools section for more information.)

Where do we collect it from?

• Directly from you or the devices you use to access digital services, such as websites and applications.
• Security and fraud prevention services that help us confirm that transactions are valid and otherwise help us protect our assets and you.
• Marketing companies that help us learn about our customers and the devices they use to access digital content.
• Companies that supplement our customer records with additional information.
• Advertising companies and content publishers that present you with our ads.

Why do we collect it?

• Communicating with you.
• Customer care.
• Improving our products and services, including digital content.
• Administering contests and promotions.
• Learning about customer trends and interests.
• Delivering marketing communications and advertising.
• Identifying the devices you use to access digital content.
• Fraud prevention, security, and asset protection.

Who do we disclose it to?

• Service providers that process information on our behalf, such as providers of digital analytics services and fraud prevention services.
• Advisors and consultants.
• Advertising and marketing partners.
• Joint marketing partners.
• Any successor to all or part of our business.
• Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
• Our Affiliates and subsidiaries.

Audio recordings of customer care conversations

Where do we collect it from?

• Via call recordings.

Why do we collect it?

• Improving our products and services, including digital content.
• Customer care and software-based customer care analysis.
• To operate and improve our business. 
• Learning about customer trends and interests.
• Fraud prevention, security, and asset protection.
• Training.
• Monitoring use of technology in compliance with our policies and practices.
• Complying with laws and regulations, and cooperating with law enforcement related to enforcement of laws and regulations.

Who do we disclose it to?

• Service providers that process information on our behalf, such as fraud prevention services.
• Any successor to all or part of our business.
• Advisors and consultants.
• Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
• Our Affiliates and subsidiaries.

Inferences, such as your preferences, interests, and other characteristics

Where do we collect it from?

• Directly from you
• Companies that provide services on our behalf (e.g., installers and others that communicate with you about projects).
• Marketing companies that help us learn about our customers.
• Companies that supplement our customer records with additional information.
• Advertising companies and content publishers that present you with our ads, including online advertisers.
• By analyzing the information we collect about you and other customers.

Why do we collect it?

• Communicating with you.
• Customer care.
• Improving our products and services, including improving digital content.
• Learning about customer trends and interests.
• Administering contests and promotions.
• Delivering marketing communications and advertising.
• Identifying the devices you use to access digital content.
• Fraud prevention, security, and asset protection.

Who do we disclose it to?

• Service providers that process information on our behalf, such as shipping vendors, providers of digital analytics services, and fraud prevention services.
• Joint marketing partners.
• Any successor to all or part of our business.
• Advisors and consultants.
• Advertising and marketing partners.
• Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
• Our Affiliates and subsidiaries.

Information that May Be Considered Sensitive Personal Information

What do we collect?

• Payment information.

Where do we collect it from?

• See Payment Information.

Why do we collect it?

• See Payment Information.

Who do we disclose it to?

• See Payment Information.

We retain the personal information we collect for as long as reasonably necessary to fulfill the purposes described above or when the information was collected, unless a shorter retention period is required by law.  We may retain personal information after our relationship with you ends. The length of retention may vary depending upon factors such as:

• Recordkeeping or legal compliance requirements;
• The need to resolve inquiries or complaints;
• Operating, expanding, and improving our business;
• The need to exercise or defend legal claims;
• The need to prevent fraud, protect assets, and promote security; and
• Protecting the rights or safety or you, us, or others.

How Do We Collect Information?

We collect information directly from you.

For example, we collect information when you:

• Register for an account or survey
• Make an online purchase
• Use an online forum, submit a question or answer to our Product Q & A or provide us with comments or reviews or contact our call centers
• Upload or disclose a photo, submit a request, submit information, or post other digital content through one of our websites, applications or via social media interactions on third party websites like Facebook or X
• Register for one of our programs or offers
• Participate in a sweepstakes, contest, promotion, or program
• Subscribe to emails
• Return a product
• Submit information via our websites

We collect information from you passively.

We use tools like browser cookies, pixel tags, and web beacons to collect information when you use our websites and applications or interact with our emails. For more information about these tools and the choices you may have, please read the Our Tracking Tools section. We may collect your information, such as email address, via cookies and pixels on the Website through the use of trusted third-party partners.

We collect information from Affiliates.

We may receive information about you from our Affiliates.

We collect information from third parties.

In the course of operating our business and serving you, we collect information from a variety of Companies. For example, we collect information from:

• Shipping companies
• Subscription providers
• Your friends and contacts
• Marketing companies that help us learn about consumer interests and trends
• Companies that supplement our customer records with additional information
• Online analytics providers
• Mailing vendors
• Companies that help us process payments
• Service providers that operate on our behalf and collect information
• Security and fraud prevention providers
• Joint marketing partners such as manufacturers and other businesses with which we conduct joint offers or programs

How Do We Use Information?

Below please find examples of how we use the information we collect

To respond to you and provide you with goods and services you request.

• Fulfilling orders, ensuring proper delivery or providing services
• Administering your participation in a contest, sweepstakes or other promotion or sending you prizes you might have won
• Registering you for a particular program or service
• Processing a refund
• Responding to a product or service review

To improve our business, products, and services.

• Enhancing our websites, and applications
• Identifying ways to make our products and services better
• Developing new ways to purchase and browse our products and services
• Personalizing the content on our digital services (e.g., websites) so you have a consistent experience

To identify and assess website and device application trends and customer interests.

• Recommending products and services that may interest you
• Identifying the devices you use to interact with us so that we can provide you with a consistent experience
• Identifying your interests based on your interactions with us and information we have received from third parties or publicly available sources
• Updating our product inventories to meet projected demand

For security and asset protection purposes.

• Processing and tracking refunds
• Detecting and preventing fraud and malicious activities on our digital offerings and in your account

For our marketing.

• Sending you communications about special promotions or offers via regular mail, email, phone, or other electronic channels, including ads on social media platforms
• Sending you newsletters and other information you have requested
• Informing you of new in-store or digital products and service offerings
• Passing along information about offers from our Affiliates and other companies we think you might find interesting
• Combining your information with other data about you to send you direct marketing communications

To communicate with you about your account or our relationship.

• Notifying you about changes to this Privacy Policy, the Terms of Use of our websites or device applications, or changes to any of our programs in which you might be enrolled
• Updating you regarding shipping, product availability, product recalls, or guarantee information
• Sending you other transactional or relationship communications

For other uses we may disclose to you.

• We may also use information for purposes disclosed to you at the point of collection, as authorized by you, or as otherwise permitted or required by law

Information Disclosure

We may disclose your information for our business purposes, as described in this Privacy and Security Statement and when permitted by law. Please see below for examples of circumstances in which we disclose information.

With companies who perform services for our business.

• Delivery service providers who ship and deliver your orders
• Providers of security and payment services
• Shipping and mailing vendors
• Providers of digital analytics services
• Companies that help us communicate with you
• Marketing and advertising companies that help us learn about our customers or deliver advertisements
• Companies that may combine your information with other data about you to send you direct marketing communications
• We might also disclose information with the vendors and manufacturers of our products and services to respond to your reviews and questions
• Other companies we engage for business purposes outlined in this Privacy Policy

With any successor to all or part of our business.

• For example, if all or part of our business is sold or otherwise acquired, we may sell or disclose our customer lists and other personal information we collect in preparation for or as part of that transaction

If we think we have to in order to comply with the law.

• For example, we will disclose information to respond to a court order or subpoena. We may also disclose information if a government agency or investigatory body requests it

With our business partners.

• For example, we might disclose information with one of our Affiliates or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us
• And we may disclose information with joint marketing partners

With advertising and marketing partners.

• To manage and deliver advertising, including by placing ads on the websites and applications you access
• To measure the effectiveness of our advertising campaigns
• To identify the ads you have already seen, so that you don’t have to see the same ads too many times
• To better understand your preferences and interests

For security and fraud prevention.

• We will disclose information to detect, prevent, and investigate fraud or unlawful activities
• We may also disclose information to collect debts

At your direction.

• For example, if you ask us to provide your information to another company to facilitate the delivery of services or resolution of a dispute

We disclose the following categories of personal information for our business purposes, such as to companies who perform services for our business:

• Identifiers
• Internet activity
• Commercial information
• Payment information
• Demographics
• Location information
• Audio Recordings
• Inferences

Below, please find information about our disclosures of personal information for our business purposes:

• Identifiers, Commercial Information
  • Disclosed to: Service providers; Product Manufacturers and Extended Warranty Providers; Joint Marketing Partners; Financial Service Companies; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Other Entities (we deem reasonably necessary for purposes outlined in this Privacy Policy); Affiliates and Subsidiaries; Advertising Partners and Marketing Companies; and Successors to All or Part of Our Business.
• Internet Activity, Demographic Information, Location Information, and Inferences:
  • Disclosed to: Service providers; Joint Marketing Partners; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Other Entities (we deem reasonably necessary for purposes outlined in this Privacy Policy); Affiliates and Subsidiaries; Advertising Partners and Marketing Companies; and Successors to All or Part of Our Business.
• Payment Information
  • Disclosed to: Service Providers; Financial Service Companies; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Other Entities (we deem reasonably necessary for purposes outlined in this Privacy Policy); Affiliates and Subsidiaries; and Successors to All or Part of Our Business.
• Audio Recordings
  • Disclosed to: Service Providers; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Other Entities (we deem reasonably necessary for purposes outlined in this Privacy Policy); Affiliates and Subsidiaries; and Successors to All or Part of Our Business.
• Information that May Be Considered Sensitive Personal Information
  • Disclosed to: See relevant disclosures above regarding Identifiers (for account login credentials) and Payment Information.

Commitment to Data Security 

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password and that you use unique passwords for all of your online accounts. 

California Privacy Information 

If you are a California resident, your information may be covered by the California Consumer Privacy Act (“CCPA”). 

• Right to Know and Access: Consumers have a right to request information about the personal information that we collect, use, disclose, share, and sell, including requesting the specific pieces of personal information we have collected about them.
• Right to Delete: Consumers have a right to request the deletion of personal information that we have collected from them, though we may be permitted to retain personal information for certain purposes.
• Right to Correct: Consumers have a right to request that we correct inaccurate personal information. 
• Right to Opt Out of Sales and Sharing or Using for Targeted Advertising: Contractors’ Warehouse does not sell your personal information or disclose it for targeted advertising purposes.
• Right to Limit the Use of Sensitive Information: Consumers have a right to request that we use and disclose certain sensitive information only for certain purposes permitted under law. 
• Non-Discrimination: We may not discriminate against you for exercising your rights. We may, however, provide a different level of service or charge a different rate if the difference is reasonably related to the value of your information.

If you would like to submit a request to exercise one of these rights, please email privacy@contractorswarehouse.com.

For rights requiring identity verification, the information that you provide will be analyzed to determine whether we can reasonably verify your identity. We may need to obtain additional information from you to process your request.

There may be circumstances where we may not completely fulfill your request, as permitted under applicable law. For example, if you submit a request to delete your personal information, we may need to retain certain personal information to complete a transaction, detect fraud, or comply with our legal obligations.

If you are an authorized agent acting on behalf of a California resident, or acting on behalf of resident of a state with a similar legal requirement, please send your request to privacy@contractorswarehouse.com and include the following information about you and the person on whose behalf you are submitting the request: full name, mailing address, email address, and phone number. You should also provide proof of your authorization to act on the other person’s behalf. We will contact you for additional information once your request has been received. Note that we may require the consumer to verify their identity and confirm your authority as the agent.

To exercise your right to opt out of this type of digital sharing that results in a sale please email privacy@contractorswarehouse.com. To exercise your opt out right for other types of sharing that result in cross-context behavioral advertising, please email privacy@contractorswarehouse.com. 

Our Tracking Tools

Tracking Tools

When you visit Contractors’ Warehouse, we send one or more cookies, or similar digital tracking technology, to your computer or other device that uniquely identifies your browser. Cookies are small files containing a string of characters. Contractors’ Warehouse may use cookies to better understand how you interact with the website and our service, to monitor aggregate usage by our users and web traffic routing on the website, and to improve the website and our services. Most Internet browsers automatically accept cookies. You can instruct your browser by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.

We may update this section from time to time with information about new tools that may be available to you to register your preferences. 

Privacy Contact Information 

To review and update any personal information you provide to us, you can contact us by calling the Corporate Office at 1-866-286-8605. 

Changes to this Privacy and Security Statement 

Effective Date: January 31, 2022

Last Review or Revision Date: July 15, 2026

From time to time, we may change our privacy policies. We will notify you of any material changes to our Privacy and Security Statement by posting an updated copy on our website. Please check our website periodically for updates.